Lapland FAQs

It's easy to make a booking with one of our Lapland Experts. Simply call 0800 091 4139.

We know how important your holiday is to you, and our experts are happy to answer your questions and guide you through the booking process so that you choose the perfect Lapland holiday for you.

To make a reservation the required deposit depends on the trip selected, and how close we are to the departure date. If you book via the Santa Claus Trips Reservations Office on 0800 091 4139, the balance is then payable 12 weeks prior to departure.

Yes, you certainly can! You can make a payment towards the balance of your holiday online HERE or call our team on 0800 091 4139. Our Lapland experts will be happy to help.

All the information you need is detailed on the specific tour page on our website

We are proud members of ABTA and the government-backed ATOL protection scheme - so your money is 100% protected.

We really hope that you will never need to claim on your travel insurance, but it is important to make sure that your family and your belongings are properly covered, just in case the unexpected happens. We recommend taking out travel insurance at the time you make your booking. 

The duration of your flight to Lapland is approx. 3.5 hours but varies depending on your departure airport.

Yes! You can make payments to reduce your balance throughout the year either online or by speaking to one of our Lapland experts on 0800 091 4139.

Travel to Europe

Due to recent changes in passport validity, it is very important that you take the time now to check the validity of your passport.

What does this mean?

• On the day you arrive into the EU check that your passport 'date of issue' is less than 10 years old.
• On the day you leave the EU, check your passport will have at least 3 months remaining (based on the date of expiry).

Passport and Visa requirements are your responsibilty, failure to meet these requirements may result in you being denied travel/boarding.

For more information relating to entry requirements to Finland, passport validity, health and Visas please visit the following websites for guidance:

For passengers from the United Kingdom - UK Government website

For non-EU citizens, please check with your local Finnish Embassy. 

If you require a new passport, we strongly recommend that you apply for your passport as early as you can. Current wait times are longer than usual.

As a guide, this will ususally be 2-3 weeks before your date of departure.

The trip providers charter aircraft to operate tours and, these arrangements are different to scheduled airline routes. Flight numbers may not be shown on airport websites until the day of departure.

Generally temperatures average between -5c and -25c, although it has been known to drop to -45c. It tends to be warmer late November and early December and you may wish to take this into consideration when booking your tour. However, we do provide a loaned thermal snow suit and boots for the duration of your stay in Lapland.

An average day in Lapland provides 4-5 hrs of grey light (usually between 10am and 2:30pm, although this can vary subject to your location. When the sky is clear, it may be blue with the most amazing colours. At other times, the sky will be as though it is night time, although any light is reflected by the snow, making it possible to see where you are walking. Venues in Lapland are generally lit by roaring Fires & Lappish outdoor candles, which provide a very attractive setting for events.

Yes, please bring a UK to European 2 pin adapter with you for your electrical appliances.

The tap water in Lapland, Finland is pure, delicous and refeshing!

The Euro is the currency used in Finland. Please note there are no banking facilities at Enontekio Airport and Rovaniemi Airport. Clients should obtain currency prior to departure.