Meet Paula - Lapland Sales Coordinator
Lapland Travel Expert - Arctic expertise, personal touch
As Lapland Sales Coordinator, Paula ensures everything is running smoothly behind the scenes. She has held the co-ordinator role since October 2017 and is one of the most experienced and trusted members of the team.
She has visited Lapland three times and carries first-hand knowledge of what each destination offers and how each one feels in person.
Lapland Insider Knowledge
Paula's top tips
Go with an open mind Lapland will exceed every expectation you arrive with. It is a very special place and the families who embrace it fully, rather than arriving with a fixed idea of what it should be, are always the ones who come home most moved by it!
Look beyond Rovaniemi Santa Claus Village is iconic, but it is just one small corner of a vast and extraordinary region. Lapland lies across three Nordic countries and it has so many special resorts!
It’s important we make sure our customers are fully informed of the different areas available to them for a festive or arctic break so they are informed enough to make the right choice of resort for their family or group.
Ask the experts, not social media! Lapland social media pages are full of well-meaning but often inaccurate or out-of-date advice. Before making any decisions based on what you've read online, pick up the phone and ask our Lapland Experts!
Paula's favourite customer memory
After years in the role, Paula has been part of more special moments than she can count. Surprise engagements, first-time travellers and senior guests in search of a little Christmas magic. "There have been so many memorable moments," she says.
Paula's favourite Lapland holiday
The standout Lapland holiday for Paula is Magical Interlude, the premium 3-night break."Without a doubt the Magical Interlude was my favourite," she says. "The stand-out moment was finding Santa's house, exploring all the rooms and then finally meeting him."
Ready to plan your Lapland trip?
Paula and the Santa Claus Trips team would love to chat to you about what you want from your Lapland holiday.